The serial holdings record in DOCLINE should be marked ‘currently received’ for any title that your library is subscribed to and receiving issues. The embargo period is used by the routing algorithm to help determine whether an ILL request should route to the lender.
PMIDs are required for DOCLINE to check LinkOut data and to consistently identify dates to compare against the embargo period for a title. If a citation exists in PubMed, it is best to order via Requests/PubMed, or Requests/UniqueKey entering the PMID.
For more specifics about how citations and embargoes are evaluated for routing, please see the DOCLINE 5.0 release notes at http://www.nlm.nih.gov/docline/docline_rel_info_v5_0.html
or the NLM Tech Bulletin article, here: http://www.nlm.nih.gov/pubs/techbull/so14/so14_docline_release.html
When reporting a potential issue, please use the “Report a Problem” form found under Contact Us in DOCLINE. The form gathers information that is useful to us in investigating the issue.