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Archive for the ‘MLA’ Category

Difficult Conversations at MLA

Friday, May 22nd, 2015

[Contributed by Holly Grosetta Nardini, Yale]

The session on Difficult Conversations at MLA’15, sponsored by the Leadership and Management Section, was excellent. They invited a local professor from UT, Dr. Melanie Maxwell, a communications expert. In a very engaging talk, she reminded us of some of the core principles of talking to others. In fact, this type of presentation is useful beyond the workplace; I think of how to apply it at home – speaking to my “tween” children.

Her core piece of advice was that everyone needs validation (even if you don’t think they deserve it). Our job is to try to interpret the motivation behind their behavior. The real skill is to learn to defuse an elevated situation and not confuse our own opinion with facts.
She made a distinction between a combat and curious mentality, offering warnings that there are often *three* sides to every situation, that we must guard above all against displaying contempt, and that we have to fight our own flight response by probing and fully considering the situation. Of course she emphasized good listening skills, but her focus was on listening to show that you care and to help plan a strategic response. Every situation is complex and you have to know your own priorities.

She encouraged us to respond, rather than simply react, which is easier. Responding requires deliberateness, taking responsibility, describing your own feelings, and being sure that you are opening your mind and not freezing. This approach requires practice so you can think about your triggers and figure out your own priorities and prepare.

One interesting tip is that she discourages the traditional use of the “sandwich” – putting the criticism between two compliments. She encourages putting the agenda right up front since unnecessary pleasantries can make people nervous. She also suggested asking “why” over and over again, almost like a toddler, to get the maximum amount of information about a problem.
MLA’15 has an online component with recorded sessions and slides. I highly recommend a review of Dr. Maxwell’s talk which is full of great tips for talking with the people in your life.

Contributed by:

Holly K. Grossetta Nardini
Research and Education Librarian
Cushing/Whitney Medical Library
Yale University

This is the first in a series of blog posts from NN/LM NER Network Members who received awards to fund their registration to attend the Medical Library Association National Confererence in Austin, Texas.

MLA seeks new MLA News Editor

Wednesday, January 28th, 2015

Looking for a chance to participate in MLA activities? Interested in keeping MLA members informed about professional opportunities, association projects, and resources relevant to health information professionals? If so, consider applying to be the next MLA News editor!

Current MLA News editor Laurie L. Thompson, AHIP, FMLA, will complete her term in May 2015.  A search committee is accepting applications through February 23, 2015, from MLA members who are interested in serving in this volunteer position.

For the full description go to

To apply, please submit a letter of interest, resume or CV, and three references via email to Elizabeth Lund, staff liaison to the search committee.

Please feel free to contact search committee members with questions: Jason Alden Bengtson, AHIP, Daniel Burgard, Melissa De Santis, AHIP, Beverly Murphy, AHIP, Meredith I. Solomon, AHIP, or Elizabeth Lund.

MLA Professional Development Awards

Monday, January 5th, 2015

The NN/LM NER invites you to apply for a professional development award to fund your registration fee to attend the Medical Library Association National Conference in Austin, Texas.   We can fund the registration fee for up to 5 Medical Library Association members from our region to attend the MLA National Conference.  You can apply for the full conference (package A) or the e-conference.   In addition to the benefit of the professional development award, recipients have the opportunity to write a post about the conference for our blog.  Applicants must be Medical Library Association members.

To apply, please email Michelle Eberle by February 2, 2015.  In your email, please describe why you would like to attend, what you hope to learn, and how you will apply what you learn at your organization.



AHIP: Academy Tip of the Month

Friday, October 24th, 2014

Are you working on or planning to renew your membership in the Academy of Health Information Professionals? Attending fall conferences? Don’t forget to store your materials that support conference activities that can be used toward academy membership.

These activities include:

  • poster presenter
  • presenter
  • attendee
  • exhibitor/demonstrator
  • annual meeting videographer
  • judge for research papers/posters
  • and so much more

You can store your academy support materials in your “My MLANET: Certification/AHIP Portfolio” area on MLANET.

To learn more about which activities can be used toward the academy and the number of points each is worth, please review the How to Earn AHIP Points web page and check out “Individual Accomplishments, Part 2” for specific conference points.

If you have any questions  contact your Credentialing Liaison, Meredith Solomon,

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