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Archive for the ‘Focused Outreach’ Category

Learning Self-Advocacy Skills to Navigate the Healthcare System

Thursday, June 11th, 2015

[Guest post by Beverly Doolan and Ashley Conley]

Using video as a teaching medium is one way to reach low literacy audiences and to engage community members in a visual learning opportunity. Developed by the Greater Nashua Public Health Region’s (GNPHR) Access to Health Care workgroup, the “My Health. My Care.” video series and toolkit provide simple tools for navigating healthcare systems. The series was locally produced, and included participation from the area’s two acute care hospitals and other major medical providers, local public libraries, community members, United Way, Marketplace Assistance groups and other supportive service organizations. The project includes four 5-7 minute videos that discuss communicating with healthcare providers, insurance, billing, how to prepare for medical appointments and how to stay healthy. Healthcare providers from regional healthcare partners are featured in the videos. Educational materials were developed to accompany the videos including a brochure that highlights key concepts from the videos, templates for organizations that would like to hold a film screening and a health resources flier for the greater Nashua area. The toolkit of all materials is available on the City of Nashua website so that other regions can use or adapt the materials for their area: http://bit.ly/MyHealthMyCare

MyHealthMyCare

 

Community impact of the videos has been positive, as evidenced by participant responses to nine screening events held as part of the project’s distribution strategy. For example, 98% of survey participants agreed the videos were easy to understand and 96% agreed the videos and materials showed options for what to do when they don’t understand a healthcare service or bill. 97% agreed that the videos provided suggestions to improve communications with healthcare providers. A majority of participants indicated they learned new terms. In encouraging viewers to connect with good resources for finding additional information, the series promotes use of local libraries as well as the NLM Medline Plus website. Approximately 60% of surveyed participants were not aware of the Medline Plus website before watching the videos.

MyHealthMyCare2

Focused Outreach featured in OERC Blog

Tuesday, January 20th, 2015

Thank you to the NN/LM Outreach Evaluation Resource Center for featuring our project in their blog.  Here’s the post:

“If you are planning or currently conducting an outreach project, you might want to take a look at the Focused Outreach Vermont article in the National Network of Libraries of Medicine, New England Region (NN/LM NER) newsletter (posted January 13, 2015). NN/LM NER’s Focused Outreach Project uses carefully planned outreach activities and strong community-based collaboration to connect underserved communities with NLM resources and services. The Ner’eastah article, which is an abstract of a full report, highlights outreach results through a succinct description of evaluation findings.

I particularly applaud NN/LM NER’s reporting method. They provide a quick overview, featuring the results of their efforts, with easy access to full details for those who want it. The full report describes the project’s community assessment process and findings. You also get a more thorough description of documented outcomes, laid out in a highly readable format. A nice added feature is the infographic in the beginning of the report.

This is a great example of how to use evaluation to publicize and advocate for successful programs!

nnlm ner

We would like to report more projects that demonstrate effective use of evaluation methods. If you have an example to share, send it to Cindy Olney at olneyc@uw.edu.”

Focused Outreach Vermont Final Report

Tuesday, January 13th, 2015

We recently published our Focused Outreach Vermont Final Report in the eScholarship@UMMS repository.

Abstract:

The National Network of Libraries of Medicine, New England Region (NN/LM NER) seeks to further the mission of the NN/LM, while increasing use of National Library of Medicine (http://nlm.nih.gov) resources and services; and expanding collaboration with libraries through a Focused Health Information Outreach model. The mission of the National Network of Libraries of Medicine (NN/LM) is to advance the progress of medicine and improve the public health by providing all U.S. health professionals equal access to biomedical information and by improving the public’s access to information to enable them to make informed decisions about their health.

The Focused Outreach Project connected underserved communities in Vermont with the resources and services of the National Library of Medicine. NER partnered with local libraries, public health agencies, school nurses, the state library, health education students, and community television. This year, the project transitioned to a train-the-trainer model. Project partners were identified following the Key Informant Interviews. NER staff worked with project partners to guide them through the project planning, proposal writing process, and initial NLM education. Project partners included:

  • Vermont State Library
  • Dana Medical Library
  • Middlebury Community TV
  • Vermont Agency of Education
  • Castleton State College Heath Education Department
  • Northeastern Vermont Regional Hospital Medical Library
  • Vermont School Nurse Health Information Access Project

Pre and post-evaluations showed that as a result of this project:

  • 92 consumers learned about MedlinePlus
  • 220 health information providers learned about MedlinePlus
  • 325 visitors at exhibits/health fairs learned more about the National Library of Medicine

Consumer post-evaluations showed that 79% reported that the trainings improved their ability to find information they could trust on the internetl: 64%were likely to use MedlinePlus in the future. Provider post-evaluations showed that 97% said the class improved their ability to find information they could trust on the internet; 100% were likely to use MedlinePlus in the future; and 62% were very likely to tell others about the NLM resources they learned.

 Rights and Permissions:

Mary E. Piorun, Michelle L. Eberle, Stephanie Friree, and Meredith I. Solomon. “Focused Outreach Final Report: Vermont (May 1, 2013 – April 30, 2014)” National Network of Libraries of Medicine New England Region (NN/LM NER) Repository (2014).

Importance of Culture on Health Literacy

Monday, June 24th, 2013

National Library of Medicine Associate Fellow Raises Awareness About the Importance of Culture on Health Literacy.

Through a National Library of Medicine Associate Fellowship Project, 2013-2013 Associate Fellow Diana Almader-Douglas evaluated and enhanced the National Network of Libraries of Medicine’s (NN/LM) Health Literacy resource by adding content and resources related to culture in the context of health literacy.

By providing information about the relationship between culture and health literacy, the highly-utilized resource has the ability to impact a wider audience by encouraging the dissemination of culturally relevant health information by librarians and information professionals.

Through this project, the Associate Fellow aimed to raise awareness about vulnerable and special populations while highlighting the connection to health disparities and health literacy.

 

For more information about culture and health literacy, visit

Benjamin RM. Improving Health by Improving Health Literacy. Public Health Rep. 2010, Nov-Dec; 125(6):784-785. Available from: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2966655/pdf/phr125000784.pdf

United States Department of Health & Human Services. Health Resources and Services Administration (HSRA). Culture, Language and Health Literacy. Available from: http://www.hrsa.gov/culturalcompetence/index.html

United States Department of Health & Human Services. National Library of Medicine Specialized Information Services Outreach Activities & Resources. Multi-cultural Resources for Health Information. Available from: http://sis.nlm.nih.gov/outreach/multicultural.html

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