DOCLINE Users: Summer Vacation? How to prevent requests from routing to your library in DOCLINE
The DOCLINE Team is wishing you all a wonderful summer and offers this reminder if your library uses DOCLINE:
Summer vacation season has arrived so we would like to remind users that you can prevent requests from routing to your library during a closure by completing the ‘Out of Office’ request form in DOCLINE (Institutions, Update, Out of Office page). Detailed instructions for use of this feature can be found at: http://www.nlm.nih.gov/services/doc_deactivate.html.
You can set a future ‘Out of Office’ date range and request RML approval at any time. However, we do suggest you submit your request for deactivation a few days in advance of your departure to allow your RML time to review. Please note only one ‘Out of Office’ date range is permitted at a time; you cannot request a second deactivation period until the present period is past.
On the last day your library is active, please process as many requests as possible as ‘Filled’ or ‘Not Filled’. At the end of the day, please receipt any new requests and process all outstanding requests as ‘Not Filled’ so they will immediately route on to the next potential lender.
If you have questions, you can contact your State Coordinator, MCR DOCLINE Coordinator firstname.lastname@example.org, or call the RML at 800-338-7657. You can also reach DOCLINE customer support by clicking Contact Us in DOCLINE and filling out the Ask a Question form or at https://docline.gov/docline/help/contact_nlm/help_page.cfm [jh]