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Online Tools for Evaluating Programs and Services

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Calculators

Valuing Library Services Calculator

Determining the value of resources and services provided by a library can be complicated and time consuming. Use this calculator to find out what a user would pay to get the same resources or services elsewhere in the event the library is no longer an option. The Cost/Benefit value of your services is updated as you enter statistics about the use of your library and resources.

CBA/ROI Calculator

How much benefit does your institution, your user, receive for every dollar spent by the library? What's the annual return your institution realizes on what you spend on your collection? Use this calculator to deteremine the Cost/Benefit ratio and Return on Investment of your services and collections.

Database ROI Calculator

How much benefit does your institution, your user, receive for every dollar spent by the library on databases? Use this calculator to deteremine the Cost/Benefit ratio and Return on Investment of the databases you subscribe to.

Online Survey Tools

Conducting Research Surveys via E-mail and the Web

http://www.rand.org/publications/MR/MR1480/

From the summary:

"Internet-based surveys, although still in their infancy, are becoming increasingly popular because they are believed to be faster, better, cheaper, and easier to conduct than surveys using more-traditional telephone or mail methods. Based on evidence in the literature and real-life case studies, this book examines the validity of those claims. The authors discuss the advantages and disadvantages of using e-mail and the Web to conduct research surveys, and also offer practical suggestions for designing and implementing Internet surveys most effectively."

Survey Monkey

Short surveys can be created and conducted at no charge on Survey Monkey. Offers unlimited number of surveys up to 10 questions and 100 responses each. The site provides tools for managing lists of individuals who can take the survey and to analyze the results during and after the survey closes. More complex surveys and analyses are available for a reasonable monthly fee, payable only for the duration needed to conduct the survey and collect and analyze responses. Good help is available.

Zoomerang

Online since 1999, both free and paid subscriptions are available. Zoomerang Basic offers unlimited number of surveys of up to 12 questions and 100 responses each. Paid subscriptions, Pro and Premium, offer increasingly more features and services, including customizing look and feel, skip logic, richer reporting features, unlimited questions/respondents, and knowledge base and help center support.

surveygizmo

Free and paid subscriptions available. Basic/Free offers unlimited number of surveys, survey questions and up to 250 responses per month with no limit over time, images and logos can be embedded and XHTML/CSS templates are available. As with other online survey tools reporting features become richer as subscription levels increase.

Members are encouraged to contact their liaison, the Assessment and Evaluation Liaison or the RML office with questions, concerns or for assistance in designing and conducting evaluation of their programs.

Contact Betsy Kelly, Assessment and Evaluation Liaison, with questions or comments about the program or for assistance in designing evaluation criteria for outreach projects and activities.