Agenda

• Introduction to the Plan-Do-Study-Act (PDSA) process
• Measuring for quality improvement
• Identifying appropriate study activities
• Try, learn, try again-rapid and small is key
• Planning for the session

Readings

Knowledge-based Infomration to Improve the Quality of Patient Care
Garcia JL, Wells KK. (2009) Journal for Healthcare Quality, 31:30-35
http://www3.interscience.wiley.com/cgi-bin/fulltext/121675417/PDFSTART

Leading Organizational Learning in Health Care
Caroll JS, Edmondson AC. (2002) Quality and Safety in Health Care, 11(1) 51-6
http://qshc.bmj.com/cgi/reprint/11/1/51.pdf

Point / Counterpoint Commentary on Measurement
Counts L, Siess J, Barnes SJ. (2008) National Network 23(3) 4-7
http://www.hls.mlanet.org/NatNet/issues/V32N3.pdf