EFTS Tip of the Week
On occasion, you may need to issue a credit or refund. To do so, please follow the instructions using the TRANSACTION PROCESSING link. Choose the second bullet, Manually Enter Loans. On that page, populate the template fields using the ORIGINAL transaction number followed by the letters CR AND also choose REFUND from the drop down option. After adding the transaction to the file, another blank template will appear. If there are no other transactions to enter, choose the ‘View pending uploads’ button – this will bring up a screen to choose Upload Transactions.