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Role of Libraries and Librarians in the ACA

WebJunction’s website has been updated to reflect a question related to the role of libraries and librarians and the Affordable Care Act.

FAQ section on WebJunction

How can I explain the role of libraries in supporting the ACA to people who wonder how libraries are involved and what our role is?

Libraries have a long history of helping people access health information. A recent study supported by the Institute of Museum and Library Services and the Bill and Melinda Gates Foundation found that, in one year, 28 million people used a library computer to get health information.

We know that people will continue to go the library for health information and, as the Affordable Care Act is implemented, we can expect that many people will turn to the library for help. Librarians are experts at helping people find web sites and information they are looking for. Library workers can help people find CMS Navigators and certified application counselors in their area who have special training to help people make decisions about health insurance enrollment through the Marketplace.

Public libraries are located in nearly every community in the United States and are recognized as a valuable community resource, offering public meeting spaces, computers, and allowing for quiet conversations—making them a natural location for trained counselors to provide outreach and education efforts.

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