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DOCLINE Out-of-Office Memo Reminder

With the holiday season in full swing, we’d like to remind users that you can help keep requests moving efficiently through DOCLINE by completing the Out of Office form.  This will prevent requests from routing to your library during a closure.   Detailed instructions for use of this feature can be found at http://www.nlm.nih.gov/services/doc_deactivate.html.

You can set a future ‘Out of Office’ date range and request RML approval at any time by going to the Institutions, Update, Out of Office page.  Note you cannot request a 2nd deactivation period until the present period is past.  We do suggest you submit your request for deactivation a few days in advance of your departure to ensure time for your RML to review.

To expedite borrowers’ requests through DOCLINE, at the end of the day the last day your library is active, please receipt any new requests and process all outstanding requests as ‘Not Filled’ so they will immediately route on to the next potential lender.

Note:  Please do not post temporary deactivation notices of library closings to DOCLINE-L.   We appreciate your desire to notify colleagues of temporary closures (or problems), but the system will automatically route around inactive libraries.

If you have questions, call your RML at 800-338-7657.  Canadian libraries should call CISTI at 800-668-1222.

Best wishes to all for a safe and joyous holiday season.

DOCLINE Customer Service
National Library of Medicine
US: 1-888-FINDNLM (press 2)
Intl: 301-594-5983 (press 2)

http://www.nlm.nih.gov/docline

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