- Get
the facts
- Inquire about the client's interest in the question:
What provoked your interest in this subject?
- Ask the client if they can recall the source of the
news.
- How, when, and where they heard about the product.
- Local paper? Local news, radio, TV? National news,
radio, TV?
- Ask if the product name or the name of a drug manufacturer
was mentioned.
- Ask if the "Food and Drug Administration"
or "FDA Approval" was mentioned.
- Clarify
- Ask whether the product was a prescription drug or a
Complementary and Alternative Medicine (CAM ) product?
- Verify
- For what condition was the drug recommended?
- What was it about the report that particularly caught
the client's attention?
- How does the client plan to use the information?
- What kind of information would help the client most?
- Follow-up
- How much information is required?
- How soon is the information needed?
- Review what you know and decide on a search strategy.
- Closure
- Does this give you sufficient information to discuss
the new drug with your health care provider?
OR
- Do you now feel more comfortable discussing this new
drug and its applications with your health care provider?
- Are there any questions raised by this information
which you might want to discuss with your health care
provider?
- Can we help you [phrase] these questions?
| Author's Note:At this point it is
always appropriate to restate the role of the information
provider and reinforce the idea that medical information
is constantly changing. Our job is to provide information,
not to interpret it or to give medical advice. If you
are not a health care provider, clients should always
be reminded that the medical information provided is intended
to facilitate better communication between them and their
health care provider. They should be told that this may
not be the best or latest or most complete information
on the subject, and that their health care provider is
the person qualified to make those judgments. This caution
should be given on each and every medical question handled.
|
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