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HEALTHINFOQUEST Go to NN/LM Home page. Go to HIQ Home page. pathfinders site map help
Reference Interview Resources
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Query negotiation is part of every reference transaction. Each pathfinder in HEALTHINFOQUEST assumes that you have interviewed your client and clarified their question before starting your search for information. The following resources can help you hone your skills.

Stages of a Reference Interview Outline of stages and sets of behaviors for all interviews. 
Example "In the News" type of question.
Example "Sensitive or emotional" type of question. 
   
Useful Links

The following link will open in a new window. Answering Health Reference Questions .
Health Information on the Internet: Oregon Libraries Project Curriculum Section on the Health Reference Interview includes a checklist and links to

The following link will open in a new window. Guidelines for Providing Medical Information to Consumers.
Guidelines for providing medical information to consumers from HealthNet: Connecticut Consumer Health Information Network have stood the test of time and are now available on the Web.

The following link will open in a new window. NNLM Workshop on Health Reference and Research
From the National Network of Libraries of Medicine which discusses how to do a reference interview; key issues in health information seeking; and the characteristics of health information seekers and referral options, all of which suggest questions that might need to be included in a thorough reference interview.

 
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