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Success Stories from "Measuring Your Impact..." Participants

"The director of the local VNA came here for information to assist in writing a grant. I did a search and she identified three items that looked useful. We had all of them here so they were copied. She called me to say the information was just what she needed to complete her grant request. The grant was awarded to them and they received $24,000.00 to provide extra clinics and medications at the local homeless shelter for men. Since this is a faith-based institution, this certainly fir in with our mission and values to serve the poor."
Jim Lander,
Mercy Medical Center-Dubuque Dubuque IA 52001

"This year during National Library Week, we gathered testimonials from 14 people that utilize library services. We asked some of our customers if they'd be willing to write a short testimonial that could be published. Each day several testimonials were included in our organization's internal online daily newsletter. The response was wonderful. We had testimonials from physicians, nurses, a physical therapist, attorney, and two executives. We felt this was a great way to get the word out about how we support the work of our organization, most importantly patient care."
Ruth Holst, Associate Director
National Network of Libraries of Medicine, Greater Midwest Region
University of Illinois Chicago Health Sciences Library
Chicago, IL

"An organization goal is to optimize our EMR system. The library is contributing by facilitating the integration of knowledge based information into the workflow of the care continuum. By bringing the information to the point of need we save our caregivers time and speed up patient flow."
Eileen Chamberlain, MLS
MeritCare Health System Library
Fargo ND

"Our major needs assessment was a huge success, pointing out what we already knew...that we provide excellent service in this library...but now we have the data to support it. There were only 2 dissatisfiers our of more that 100 respondents and they were easily responded to. One was as simple as moving a couple of books in the collection to another place. No one could find them because the NLM classification did not put them where the users thought they should be. So we classified to suit our users. The other was about noise in the library and though we can do nothing about the MRI that is over our heads, we could decrease the level of our voices at the Reference Desk. Simple things that took no time at all. I think that is the name of the game. Everything doesn't have to be a huge project."
Carole M. Gilbert
Providence Hospital and Medical Centers
Southfield MI


"A team has formed in the hospital to work on improving glucose levels in ICU patients. I was asked to serve on that committee to help with the patient education aspects. I have contributed information to the committee by taping relevant inservice programming and by conducting literature searches. The information I have provided has been used to improve our glucose control procedures for inpatients. The hospital will definitely save thousands of dollars not having to treat complications from too-high glucose levels in inpatients. I have not seen figures on the predicted amount saved."
Claire LaForce
Rutland Regional Medical Center
Rutland, VT 05701

If you have success stories to share after taking "Measuring Your Impact: Using Evaluation to Demonstrate Value" please send them to Maryanne Blake at and they will be published on this page. If you would like to include your name, institution name and email address.