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Archive for the ‘Service Continuity’ Category

GaINing Ground in Georgia

Tuesday, April 20th, 2010

From Rita Smith, Outreach & Education Coordinator, Mercer University Medical Library:

On April 15th, a full day of emergency preparedness planning was offered to 30 members of GaIN, the Georgia Interactive Network for Medical Information. GaIN is centered at the Mercer University Medical Library in Macon, Georgia, with members representing a variety of healthcare and educational institutions across Georgia, including many small rural hospitals. Carolyn Klatt, the Georgia state coordinator for NN/LM emergency preparedness, led an excellent session on the “10-Step Approach to Emergency Preparedness Planning,” which was followed by an interactive planning scenario and discussion of “buddy” agreements using the Memorandum of Understanding and Mutual Aid Agreements available at the NN/LM Emergency Preparedness & Response Toolkit website. Participants also received samples of the Pocket Response Plans (PReP) developed by the Council of State Archivists, along with waterproof envelopes in which to store their own plans.

Big Progress in North Carolina

Wednesday, March 31st, 2010

Thanks to an award from the NN/LM Southeastern/Atlantic (SE/A) Region, two state coordinators for North Carolina, Melanie Norton and Susan Hardee, organized an emergency preparedness program entitled, “It’s the Big One, Elizabeth!”  Helping NC Hospitals Plan for Information Access Following a Disaster. The event was held at two sites (Raleigh and Charlotte) over a two-day period, and featured Dan Wilson teaching “A 10-Step Approach to Service Continuity Planning” and Dr. Barbara Bisset, Executive Director of the Emergency Services Institute WakeMed Health System.  Following lunch, participants worked on developing a state-wide mutual aid agreement.

Dan Wilson’s Slides

Service Continuity at the University of Pittsburgh HSLS

Wednesday, February 24th, 2010

In early February, the Mid-Atlantic region was hit with a major snowstorm.  Pittsburgh was hard hit, resulting in a 3-day closure of the University of Pittsburgh.  University of Pittsburgh’s Health Sciences Library System was closed during those three days, but core services were maintained from the homes of designated staff.  Barbara Epstein, library director, has shared the following notes from an Executive Committee debriefing session held soon after library staff returned to work:

1. The University of Pittsburgh’s HSLS relies on the university’s emergency notification system.  Therefore, all staff are to subscribe to the system and should also check the university’s web site.  If the message is “University is closed & essential personnel only” to report, then HSLS libraries will be closed.  Weekends are not considered workdays, so any closure decisions are made by library administration.
2.  Computer systems staff are considered “essential” to maintaining servers and the Web site.  They are responsible for keeping these services running from home or in-person if necessary.
3.  Systems staff will post information about library closure on their Web site, and will advise users to submit questions via Ask-a-Librarian (AAL).  Designated managers will check AAL regularly from home.
4.  Designated ILL/Document Delivery manager, working from home, will facilitate or forward any urgent patient care requests.  Some firewall problems were identified and resolved by systems staff.

Further reading: Director’s Reflection…a Blizzard of Online Services

New Service Continuity Brochure

Tuesday, February 23rd, 2010

Severe weather in your forecast?  If so, now is the time to plan for a service disruption.  To help you with the planning, we have created a new brochure that will guide you on how to quickly switch provision of your core services from onsite to offsite.  Click on the image below to view the brochure, or visit the “Promotional Brochures” page listed above.