We met last week (June 22) with NN/LM staff from the Pacific Southwest Region (PSR) in the Louise Darling Biomedical Library at UCLA, along with representatives from the states in their region (see the photo of state representatives in the gallery here on the site).  Attending for the states were:  Amy Knehans from Hawaii, Cinda McClain from Arizona, Triza Crittle from Nevada, and Chapter liaisons Peggy Tahir and Irene Lovas from California.   After an overview of progress of the national plan and reports from the state representatives and NN/LM staff, we presented the recently developed curriculum for use by NN/LM staff in training members in the “10-Step Approach to Service Continuity,” which now includes a new risk assessment exercise and score sheet handout (thanks to the South Central Region for the encouragement to develop this idea!).

Judy Consales, Director, and Julie Kwan, Network Coordinator of the PSR taught a class called “Are You Ready?” in Hawaii, presenting both face-to-face and using AccessGrid, which was quite successful.  In addition to outreach efforts, Heidi Sandstrom, Associate Director, noted that their library has also continued to develop emergency preparedness plans, having recently enhanced signage and room numbers/designations to help with evacuations and troubleshooting in their building.  Jake Nadal, of the UCLA Library’s Preservation Department, spoke to the group about UCLA’s efforts to provide continuous access to digital resources as well as how to plan for preservation of print materials and other library resources.  The day closed with a discussion of goals for the region during the coming year, as well as some questions and ideas to be addressed, as outlined by Heidi.

Once again, we were energized by the excellent collaborative spirit of the NN/LM staff and the state representatives from the PSR, and benefitted from hearing about their successes as well as ideas for improvement of the plan and the resources offered (e.g. the Toolkit and the training materials).  The PSR training meeting was our last NN/LM staff meeting for this contract year, and we can say without reservation that NN/LM Directors, Associate Directors, all NN/LM staff, and the state representatives have been unfailingly enthusiastic, hospitable, creative, and committed to including emergency preparedness in their outreach to NN/LM members.

There are three new brochures available for use in promoting the NN/LM Emergency Preparedness & Response Plan.  There is one that presents an overview of the plan, one that features the Toolkit, and one about the “10-Step Approach to Service Continuity Planning” class.  Check out the new page, “Promotional Materials” here on the Toolkit (see above) for the PDFs of the brochures, and contact your NN/LM office for more information or to arrange a class.

The National Oceanic and Atmospheric Administration (NOAA) has provided those of us in the southeastern to northeastern U. S. with an excellent risk assessment tool for hurricanes.  See their “Historical Hurricane Tracks” page/search engine at http://csc-s-maps-q.csc.noaa.gov/hurricanes/viewer.html; to query their data (from 1878 in the case of Virginia) and see a map showing where major storms have passed through your area.  You can query by several means, including zip code, which produces a very specific and detailed map of the location along with dates and degree of severity of the storms, as well as their names of the ones who were given them.

Yesterday, Tuesday, May 5, we convened a meeting at our library to review our pandemic plans and conduct a brief table-top exercise.  The meeting produced some excellent observations and insights, both for successes and things we need to work out.  The first half of the meeting was a review of our procedures, based the table (see below in the “Planning for Service Continuity During a Pandemic” post) from our library’s emergency preparedness plan.  All the “key players” attended, including:  the library’s emergency response coordinator, the library Director, IT manager, web development manager, business manager, head of reference services, collection development manager, database coordinator, ILL supervisor, and Circulation supervisor.  All these positions played roles in the planning and in the response exercise.  The scenario we used for the table-top exercise:  it is 3 PM on a Sunday afternoon, when the University decides to close all the libraries on campus to enact social-distancing measures.  The closure is intended to prevent the spread of influenza resulting from a pandemic.  What is done immediately?  What is done Monday morning?  Before beginning the discussion of procedures for this scenario, participants drew slips of paper from a bowl, which designated them as “sick” or “well.”  One-third of the participants were designated “sick,” and therefore did not play a role in the exercise.  This pointed out the need for back-up in certain key positions.

Some questions arose that might be helpful to others in the planning process, among them:

• can you change the voice mail message on your library’s main phone from your home?  who has the authority and the access needed to do this?  who is the backup for that person?
• who has current staff home phone number information?  is someone responsible for keeping the list upddated, and for distributing it?  should lists be given to everyone, or to select people?
• do the appropriate library staff have access to the “Ask a Librarian” chat function from home?
• do you need an official “voice” for providing information about the status of the library?  if so, will that person have access to communication channels, such as announcements on your web site?
• can the person responsible for ILL/Document Delivery access resources needed to provide ILL requests to your patrons from home, i.e. is the required software installed on the home computer/laptop?
• is there a provision for emergency access to print materials for affiliated patrons in the event of a patient-care emergency while the library is closed?
• is there an institutional need for designating a way to account for time worked at home by library staff?  

Besides refining our procedures and identifying a few areas to be improved, everyone agreed that the meeting/exercise was an excellent way to keep emergency preparedness, and pandemic planning particularly, in our corporate awareness.

The U.S. Geological Survey has made available a wealth of information about earthquakes, among them the “Today in Earthquake History” page .  A look at the page for May 4 shows several significant earthquakes around the world, two of which were in Alaska in 1923 and 1934.  By looking at the “Earthquake Reports” section in the left menu bar here on the Toolkit, you will note that Alaska is experiencing tremors again today.  The USGS has also provided an excellent Preparedness and Response page, all important information, particularly for everyone who lives on the west coast of North America, Alaska and Hawaii.

Claire Hamasu, Associate Director of the MidContinental Region of NN/LM at Eccles Health Sciences Library, University of Utah in Salt Lake City, has sent us the recently implemented documentation developed by their library’s emergency preparedness team.  It looks great, and we expect it will be really helpful to NN/LM members as an example of emergency/disaster planning for any type of library.  They have provided their version of the Pocket Response Plan (PReP) (originally devised by the Council of State Archivists–see the “Disaster Plan Templates” page above) as well as a photo and the content of a flip-chart they designed for display in the library.  The flip-chart provides quick and easy access to the key parts of their plan, while the PReP provides their staff with an easy-to-carry concise version of their plan for use from off-site.

We appreciate the willingness of the emergency preparedness team at Eccles HSL to share their work with us, and congratulate them on a job well done!  See the “Disaster Plan Templates” page above to check out their documents.  Many thanks to Claire for reporting her library’s progress and sending us these great ideas!

Eccles Library Flip Chart

In January of 1994, the Northridge area of California was shaken by a level 6.7 earthquake, which devastated the area, including California State University at Northridge. See Susan Curzon’s story of the destruction of her library at CSU, and how they responded by getting services back up and running in temporary shelters and with limited staffing. (This story and more are available from the “Library Disaster Stories” page here on the toolkit.)

Earthquake damage to the rear side of the Oviatt Library. Image from Susan Curzon's story.

Today, in the “Emergency Preparedness News” section in the left column of the toolkit, you can see a story about the earthquake drill that is scheduled for Stanford University in early February. It is interesting to see how well their preparedness planners have used the lessons learned from previous incidents in their area and have planned the drill to deal with issues they know they will face when the next quake occurs.

The toolkit has two additional resources for preparedness and risk assessment related specifically to earthquakes. (1) See the “Earthquakes” RSS feed available in the list of RSS feeds on the left, and (2) under “Risk Assessment Maps and Charts” on the right, see the Earthquake map produced by the USGS showing earthquake probability for all of the U.S. The USGS says that over 75 million people live in earthquake-prone zones in the U.S., which affect 39 states.

As we know, there are many web sites that provide valuable information about emergency preparedness and response, a case in point being the CDC site which we mentioned earlier. The U.S. Department of Health and Human Services, the “mother ship” of other government sites we have mentioned and linked to the toolkit (CDC, Ready.gov, etc.), is another one. The HHS site gathers together the many federal resources that are available to us, weaving them together by topic, and highlighting some we may have missed in looking at other sites, such as the “Emergency Managers National Situation Update” , which is on the FEMA site. The site covers a tremendous amount of territory, but is organized to make information readily available. There’s a lot there that can help us with risk assessment and other preparedness activities for our libraries and localities.

Please see below, at the end of the post entitled “Library Disaster Story:  Hurricane Dolly,” for pictures taken before and after the storm.  Thanks so much to Kathy Carter at Ramirez Library for sharing these photos with us.

The Centers for Disease Control and Prevention have an excellent web site with a wealth of health and safety-related information on a broad range of topics and for many audience types. They have redesigned and reorganized, including more images, and the navigation features lend themselves well to helping users find information quickly. We can benefit particularly from their Emergency Preparedness and Response pages, and today are focusing on their Natural Disasters and Severe Weather subsite. For each event, they have gathered excellent information, some of which they have written, and some that links to other, related sites. Check out the “Earthquake” page, which warns that between 2008 and 2035, seismologists predict a 97 percent chance of a major quake in the New Madrid seismic zone (central US: Tennessee, Kentucky, Arkansas, Missouri).