We now have a virtual 10-Step program! The program, under 16 minutes, is broken down into an introduction and 10 individual steps, so it can be worked on as time permits. In between some of the steps are assignments that, when completed, will greatly improve the readiness capabilities of your library. Please feel free to offer your comments or suggestions.
Click on this URL and then look below the photographs: http://nnlm.gov/ep/10-stepsservice-continuity/.
For a taste of the program, here is the Introduction: