IT Planning and Service Continuity

A new report from Info-Tech Research Group specifies four areas that IT departments should address in order to prepare for an infectious disease outbreak, such as H1N1.

1. Collaboration tools and technologies: a web conferencing tool to allow employees to communicate with each other.
2. Enterprise and desktop applications: home access to workplace applications.
3. Service desk tools and desktop support: IT support for remote workers.
4. Virtual Private Networks (VPN) and virtual desktops: broadband access.

Is your library addressing these issues?  Regarding web conferencing tools, does your institution provide an enterprise solution?  If not, you can do some research on your own about fee-based or free web conferencing tools.

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