Advancing the Standard for Service Continuity
Recently, Dan has made two presentations, as an invited speaker, that featured the importance of service continuity planning for libraries, and in both cases he used the scenario of social distancing in response to the H1N1 influenza virus (see info from the CDC) as a basis. Some experts are warning that H1N1 may re-surge in the northern hemisphere early this fall, well before the tradional flu season, so it’s important that we remain aware of the potential risks from a more widespread epidemic than we have seen so far, and that we keep the banner of service continuity moving forward.
On July 9, Dan addressed the monthly conference call hosted by NLM’s Disaster Information Management Research Center (DIMRC), giving an overview of this year’s activities of the NN/LM’s emergency preparedness initiative, and featuring the Hospital Librarians Summit which was held in Chicago in April (click here to see the posting about this). Other highlights of this year have been conducting training meetings with NN/LM staff and state coordinators in the PNR, SCR, GMR, PSR and SE/A regions, enhancing the Toolkit, and developing promotional materials. Several participants on the call confirmed that the training has been very effective so far, and “buy-in” from NN/LM members has been excellent.
On July 17, Dan addressed the annual Interlibrary Loan Forum of the Virtual Library of Virginia (VIVA) at Sweet Briar College in Lynchburg, VA. Working from the NN/LM’s emergency preparedness plan, which emphasizes service continuity, especially for Interlibrary Loan services, Dan presented the procedures that have been established through a partnership between the Health Sciences Libraries at the University of Virginia and the University of North Carolina at Chapel Hill for providing back-up ILL services for each other in an emergency, and which are transparent to library users. While the audience represented all types of academic libraries in Virginia, it included several who are NN/LM members. Click ILL Backup Plan VIVA to see Dan’s slides from the VIVA Forum.
If you would like more information about the ILL backup plan between the two libraries or about training for service continuity, please contact one of us (see the “About Us” tab at the top of the page).