Center for Knowledge Management, Ochsner Health System, Louisiana

Ethel Ullo Madden, Director of the Center for Knowledge Management at the Ochsner Health System in New Orleans, Louisiana, reflects on her experiences during Hurricane Katrina in August 2005, which affected the hospital library.

Interview date: August 3rd, 2007

Questions:

(1.) What happened in your community (i.e., what was the disaster/emergency)?

On August 29, 2005, Hurricane Katrina hit the Gulf Coast Area. New Orleans received the horrific winds and rains. The levee system could not contain the flood waters from Lake Pontchartrain. Consequently, the City was flooded. Thousands of people lost their homes.

(2.) How did the library respond? How did the librarian respond? Were there non-traditional (unusual) roles that the librarian performed?

Our library responded quickly. I was stationed at our Clinic in Baton Rouge where assumed the role of transportation coordinator. I helped facilitate the transportation for our Team A healthcare professionals to get out of New Orleans so that Team B could take over. I was also helping with Reference Questions while working out of Baton Rouge.

Shortly afterwards, I did open the library in New Orleans so that patients, family members, and employees had access to computers. FEMA and Red Cross Representatives also were stationed in our library to assist. Our Library Staff managed and advertised for these groups.

(3.) How has the library, or the services provided, changed as a result of these events?

This event excelled our efforts to move from print to electronic journals. We could not receive consistent mail for 9 months following the storm so we decided that print journals were a waste of our institution’s money.

(4.) What, in your opinion, are the roles for librarians and libraries in disaster planning, response and recovery efforts?

Librarians should play the role of information gatekeepers.

Librarians naturally can organize and understand the needs of their institution. In the case of a disaster, librarians should be willing to do ANYTHING – even serving food in the cafeteria.

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