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Dragonfly Fall 2002 -- Volume 33, Number 3

DOCLINE Document Lending Etiquette

Dragonfly thanks the NN/LM Southeastern/Atlantic Region for permission to reprint this article from their newsletter, SEA Currents, 20(6), November/December 2002, http://nnlm.gov/sea/seacurrents/2002/2002n6.html#7

NN/LM Member Document Lending Etiquette, assembled from a plethora of e-mail suggestions

• A lending NN/LM member library should fill a DOCLINE request in the requested format and delivery method, to the requested delivery location, and within the cost limits specified by the borrowing library.
  
  
• Lending libraries should promptly receipt requests. When reviewing the details of a receipted request, if you find that you are not able to meet the specifics, update the request as unfilled, preferably as unfilled due to "OTHER". The request will then pass promptly to another library for fulfillment.
  
  
• When filling requests, please watch for the following:
  1. What is the requested format? Be sure to check both delivery and comments fields. Do not fill the request electronically if print is requested. Do not mail if the request is for fax. Do not send paper if the requested delivery method is web delivery. Do not mail the request if the requested delivery method is electronic (Ariel, email, fax, or web).
  2. What is the "Ship To" address? If the library has requested sending direct to the user, do not send it to the requesting library.
  3. What are the cost limitations? Do not exceed the MAX COST. If the request is FreeShare, do not apply any charges.

In summary, if you cannot deliver as requested, please pass the request on. A message from NLM as quoted on DOCLINE-L on 2 July 2002. This guideline is critical for members' collective benefit: "...a successful ILL system depends on attention to detail and a cooperative spirit among institutions dedicated to reciprocal (lending and borrowing) partnerships." To all DOCLINE participants, thanks for your continued help and cooperation!

Dragonfly, Fall 2002 - Volume 33, Number 3
(posted on PNRNews on November 21, 2002)

This publication is funded in whole with Federal funds from the National Library of Medicine, National Institutes of Health, under Contract No. N01-LM-1-3516.

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NN/LM | UW HSL | NN/LM PNR | Contact us: nnlm@u.washington.edu | Revised: November 21, 2002

URL: http://nnlm.gov/pnr/news/200209/etiquette.html